Acta Univ. Bohem. Merid. 2021, 24(3):15-38 | DOI: 10.32725/acta.2021.0102043

SLRA: Challenges faced by SMEs in the adoption of E-commerce and sustainability in Industry 4.0.

Asmat Ara Shaikh1, Amir Nasir Patel2, M. Z. Shaikh3, C. R.Chavan4
1 Bharati Vidyapeeth’s Institute of Management Studies and Research, Navi Mumbai
2 Wishup
3 Shri Vile Parle Kelvani Mandal’s, Shri Bhagubhai Mafatlal Polytechnic, (Govt. Aided Autonomous Institute), Mumbai
4 Jamnalal Bajaj Institute of Management Studies, Dept. of Mumbai University

The ultimate goal of this article is to delve into and identify the key elements that influence e-business implementation in both "ERP-enabled and non-ERP-enabled" businesses. To comprehensively examine the factors that drive e-business acceptance and to fully articulate the significant intrinsic abilities and traits required to effortlessly convert the organization from brick-and-mortar to click-and-mortar through e-commerce. As the world moves toward technology 5.0, SMEs are unable to thrive in "I-4.0." The COVID-19 epidemic has undoubtedly proven to the world the value of sustainable technology in empowering distant employees.And a very few relative handfuls of literature review-based research have tested the ideas of the "Technology-Organisation-Environment (TOE) framework, Diffusion of Innovation (DOI) theory, and Resource-Based View (RBV) theory", in combination. Furthermore, the comparative study contributes by proposing the profound significance of E-commerce as a mediator variable amongst essential TOE, DOI, and RBV characteristics and company success. The successful adoption and effective use of e-commerce are critical to progressively increasing potential productivity in the digital age. This exploratory research has successful applicability since it employs the "TOE, DOI, and RBV theories" that are appropriate for the implementation of E-commerce and, as a result, contribute to enhancing the efficiency of Indian small and medium companies.

Keywords: SME's, E-commerce adoption challenges, Industry 4.0, Sustainability
JEL classification: M15, M21, M31

Received: February 23, 2022; Revised: February 23, 2022; Prepublished online: February 23, 2022; Published: February 22, 2022  Show citation

ACS AIP APA ASA Harvard Chicago Chicago Notes IEEE ISO690 MLA NLM Turabian Vancouver
Shaikh, A.A., Nasir Patel, A., Shaikh, M.Z., & Chavan, C.R. (2021). SLRA: Challenges faced by SMEs in the adoption of E-commerce and sustainability in Industry 4.0. Acta Universitatis Bohemiae Meridionalis, 24(3), 15-38. doi: 10.32725/acta.2021.010
Share...
Download citation
  • BibTeX (.bib)
  • Bookends (.ris)
  • EasyBib (.ris)
  • EndNote (.enw)
  • EndNote 8 (.xml)
  • ISI WoS (.isi)
  • Medlars (.medlars)
  • Mendeley (.ris)
  • MODS (.xml)
  • Papers (.ris)
  • RefWorks (.txt)
  • RefManager (.ris)
  • RIS (.ris)
  • MS Word (.xml)
  • Zotero (.ris)
    • Open full article

    References

    1. Shemi, A. P, & Procter, C. T. (2013). Challenges of e-commerce adoption in SMEs. An interpretive case study of Botswana.
    2. Abualrob, A. A. (2016). The barriers that hinder the adoption of e-commerce by small businesses: Unique hindrance in Palestine. Information Development, 1528-1544. Go to original source...
    3. Ahmad, I., & Sinha, J. (2016). E-Commerce: Adoption barriers in small and medium-sized enterprises (SMEs) in India. SMS J. Entrep. Innov, 2(2), 48-53. Go to original source...
    4. Alzahrani, S. (2013). Saudi Female Entrepreneurs: Business Motivations and Commitment to Solving Women's Social Issues. International Textile and Apparel Association Annual Conference Proceedings. Iowa State: University Digital Press. Go to original source...
    5. Anas, T., Panjaitan, N. A., & Yean, T. S. (2020). E-Commerce in Indonesia: What is Holding Back Small Businesses? ISEAS - Yusof Ishak Institute Analyse Current Events.
    6. ASEAN. SME Policy Index; OECD/ERIA: Jakarta. (2020, 3 November). doi:https://doi.org/10.1787/ (2018). Asia Pacific Economic Coorporation Report. Belgien: Economic Committee(EC): Bruxelles.
    7. Asmat, S., & Mohd, Z. S. (2021). A Viewpoint On Sustainable Practices Of Coles And Woolworths During COVID-19. Academy of Marketing Studies Journal Volume 25, Special Issue 2, 2021, 25(2).
    8. Asmat, S., Anuj, K., Asif, S., & Zafar, S. (2021). A Two-Decade Literature Review On Challenges Faced By Smes In Technology Adoption. Academy Of Marketing Studies, 25(3).
    9. Asmat, S., Kumar, A., Syed, A. A., & Shaikh, M. Z. (2021). A Two-Decade Literature Review on Challenges Faced by SMEs in Technology Adoption. Academy of Marketing Studies Journal, 25(3).
    10. Asmat, S., Mohd, Z. S., & Anuj, K. (2021). Empirical study: Influence of trade value offered by e-marketers on intention quotient of Mumbai based online shoppers to shop online. Journal of Contemporary Issues in Business and Government, 27(2). doi:DOI: 10.47750/cibg.2021.27.02.566 Go to original source...
    11. Ayedee, N., Anuj, K., & Asmat, S. (2021). Role Of Emotional Intelligence And Strategic Human Resource Management During COVID-19 PANDEMIC. Academy of Strategic Management Journal, 20(special issue, 5).
    12. Ayer, R. R. (2017). Adaptation of E-Commerce Channel by MSME in India. International Journal of Business and General Management (IJBGM), 6(6), 11-28.
    13. Banerjee, P., Wei, K., & and Ma, L. (2012). Role of trialability in B2B e-business adoption: theoretical insights from two case studies. Behaviour & Information Technology, 31(9), 815827. Go to original source...
    14. Bélanger, F. (2011). Privacy in the digital age: a review of information privacy research in information systems. MIS quarterly, 1017-1041. Go to original source...
    15. Bin, G., Yongyi, S., & Lei, X. (2012). Industrial clusters and regional inclusive development: Experience from China. IEEE International Conference on Management of Innovation & Technology (ICMIT), 123-128. Go to original source...
    16. Chatzoglou, P., Fragidis, L., Chatzoudes, D., & Symeonidis, S. (2016). Critical success factors for ERP implementation in SMEs. Federated Conference on Computer Science and Information Systems (FedCSIS) (pp. 1243-1252). IEEE. Go to original source...
    17. Faloye, D. O. (2014). The adoption of e-commerce in small businesses: An empirical evidence from retail sector in Nigeria. Journal of Business and Retail Management Research, 8(2).
    18. Darsinouei, A. E., & Kaukab, R. S. (2017). Understanding E-Commerce Issues in Trade Agreements. Cuts International, Geneva.
    19. Depietro, R., Wiarda, E., & Fleischer, M. (1990). The context for change: Organization, technology and environment. Technol. Innov., 151-175.
    20. Dewan, S., & and Kraemer, K. (2000). Information technology and productivity: evidence from country-level data. Management science, 46(4), pp., 46(4), 548-562. Go to original source...
    21. Domadenik, P., Koman, M., & Redek, T. (2018). Creating supportive digital environment to promote innovation, increase value added creation and stimulate growth. Shaping the future: opportunities and challenges of e-commerce. Domadenik, Polona.
    22. Domadenik, P., Koman, M., & Redek, T. (2018). The Role Of E-Commerce For Micro, Small And Medium Enterprises. Shaping The Future: Opportunities And Challenges Of E-Commerce. Časnik Finance, d. o. o, 12.
    23. Dutta, P., Mishra, A., Khandelwal, S., & and Katthawala, I. (2020). A multiobjective optimization model for sustainable reverse logistics in Indian E-commerce market. Journal of Cleaner Production, 119-348. Go to original source...
    24. Eze, S., Duan, Y., & Chen, H. (2012). Factors affecting emerging ICT adoption in SMEs: An actor network theory analysis. (pp. 361-377). Springer, Berlin, Heidelberg. Go to original source...
    25. Ghobakhloo, M. (2011). "Adoption of e-commerce applications in SMEs.". Industrial Management & Data Systems,, 111(8), 1238-1269. Go to original source...
    26. Good, T. G. (2011). An Investigation of Microenterprise Capability-building via Access and Use of Technology. The Graduate College at the University of Nebraska.
    27. Hsu, C., & Yeh, C, C. (2017). Understanding the factors affecting the adoption of the Internet of Things. Technology Analysis & Strategic Management,, 1089-1102. Go to original source...
    28. Hsu, P., Kraemer, K., & and Dunkle, D. (2006). Determinants of e-business use in US firms. International Journal of Electronic Commerce, 10(4), 9-45. Go to original source...
    29. Hussein, L. A., & Baharudin, A. S. (2016). Factors affecting the owner's intention/continuance e-commerce adoption in Jordan small and medium enterprises. International Journal of Computer Science and Information Security, 14(11), 75.
    30. Hwang, D., & and Min, H. (2015). Identifying the drivers of enterprise resource planning and assessing its impacts on supply chain performances. Ind. Manag. Data Syst, 115, 541-569. Go to original source...
    31. Juhi, W., & Maryann, G. (2014). Challenges of Strategy Implementation faced by micro and small women entrepreneurs in Nakuru County, Kenya. Doctoral dissertation, University of Nairobi.
    32. Kamal, M. (2013). A roadmap for microenterprise growth through Information Technology. International Journal of Management Practice, 6(1), 4-23. Go to original source...
    33. Kosasi, S., Kasma, U., & Susilo, B. (2019). The mediating role of intention to use e-commerce adoption in MSMEs. In 2019 1st International Conference on Cybernetics and Intelligent System (ICORIS), 1, 29-34. Go to original source...
    34. Larreina, J. G. (2013). Smart manufacturing execution system (SMES): The possibilities of evaluating the sustainability of a production process. 11th Global Conference on Sustainable Manufacturing, GCSM 2013: Innovative Solutions (pp. 517-522). ETH Zürich.
    35. Lin, H. (2014). Understanding the determinants of electronic supply chain management system adoption: Using the technology-organization-environment framework. Technological Forecasting and Social Change, 86, 80-92. Go to original source...
    36. Lin, H., & Lin, S. (2008). Determinants of e-business diffusion: A test of the technology diffusion perspective. Technovation, 28(3), 135-145. Go to original source...
    37. Lu, S., Yang, L., Liu, W., & Jia, L. (2020). User preference for electronic commerce overpackaging solutions: Implications for cleaner production. Journal of Cleaner Production, 258. Go to original source...
    38. Agwu, M. E.., & Murray, J. P. (2014). Drivers and inhibitors to e-Commerce adoption among SMEs in Nigeria. Journal of Emerging Trends in Computing and Information Sciences, 5(3), 192-199.
    39. Agwu, M. E. & Murray, J. P. (2015). Empirical study of barriers to electronic commerce adoption by small and medium scale businesses in Nigeria. International Journal of Innovation in the Digital Economy, 6(2), 1-19. Go to original source...
    40. Mata, F., Fuerst, W., & Barney, J. (1995). Information technology and sustained competitive advantage: A resource-based analysis. MIS quarterly, 487-505. Go to original source...
    41. Mbinda, B. (2015). Constraints facing small medium and micro enterprises in Khayelitsha, Western Cape. Doctoral dissertation, Cape Peninsula University of Technology.
    42. Mbuyisa, B. B. (2017). ICT Usage in Small, Medium and Micro Enterprises: A South African Perspective Of its Role and Impact on Poverty Reduction. Doctoral dissertation, University of Pretoria. Go to original source...
    43. Mwangi, M. M., & Mwakaba, N. I. (2012). Taking micro-enterprise online: the case of kenyan businesses. In CHI'12 Extended Abstracts on Human Factors in Computing Systems, 367-382. Go to original source...
    44. Nazir, A. M., & Zhu, X. D. (2018). E-commerce adoption factors affecting the SMEs: A case study investigation of a developing economy. In British Academy of Management Conference September.
    45. Odhiambo, O. (2013). E-commerce adoption among micro, small and medium sector in Nairobi County, Kenya. Doctoral dissertation, Kenyatta University.
    46. Ozturk, A. (2016). Customer acceptance of cashless payment systems in the hospitality industry. International Journal of Contemporary Hospitality Management., 28, 801-817. Go to original source...
    47. Pascucci, F., Cardinali, S., Gigliarano, C., & Gregori, G. L. (2017). Internet adoption and usage: evidence from Italian micro enterprises. International Journal of Entrepreneurship and Small Business,, 259-280. Go to original source...
    48. Pascucci, F., Gigliarano, C., & Gregori, G. L. (2017). Internet adoption and usage: evidence from Italian micro enterprises. International Journal of Entrepreneurship and Small Business, 30(2), 259-280. Go to original source...
    49. Paul, J., & Bhukya, R. (2021). A bibliometric review and directions for future research. International Journal of Consumer Studies,, 45(5), 937-963. Go to original source...
    50. Pendse, P. D. (2015). Information technology as an Business Enabler in MSMEs in India. Tirpude's National Journal of Business Research, 5(1).
    51. Purwandari, B., Otmen, B., & Kumaralalita, L. (2019). Adoption factors of e-marketplace and instagram for micro, small, and medium enterprises (MSMEs) in Indonesia. In Proceedings of the 2019 2nd International Conference on Data Science and Information Technology, 111-116. Go to original source...
    52. Rothaermel, F. T. (2013). Strat.Mgmt.: Concepts and Cases. McGraw-Hill/Irwin.
    53. Saha, B. (2015). E-Commerce Adoption by Micro Small and Medium Sized Enterprises of Bangladesh. International Journal of Management (IJM), 6(3), 106-116.
    54. Snyder, H. (2019). Literature review as a research methodology: An overview and guidelines. Journal of business research(104), 333-339. Go to original source...
    55. Verma, E. D., & Shaiba. (2020). Study on Challenges Faced in Adoption of Internet Marketing and E-Commerce by Indian Msmes. JournalNX, 6(12), 72-79.
    56. Wahyuni, S., Widodo, J., Zulianto, M., & Islami, N. N. (2020). The analysis of e-commerce utilization in Micro, Small and Medium Enterprises (MSMEs) at Jember. IOP Conference Series: Earth and Environmental Science, 485(1), 012037. Go to original source...
    57. Zafar, A., & and Mustafa, S. (2017). SMEs and its role in economic and socio-economic development of Pakistan. nternational Journal of Academic Research in Accounting, Finance and Management Sciences, 6(4), 195-205. Go to original source...
    58. Zaied, A. (2012). Barriers to e-commerce adoption in Egyptian SMEs. International Journal of Information Engineering and Electronic Business, 4(3), 9. Go to original source...
    59. Zhu, K., Kraemer, K., & and Xu, S. (2003). Electronic business adoption by European firms: a cross-country assessment of the facilitators and inhibitors. European journal of information systems, 12(4), pp.251-268., 12(4), 251-268. Go to original source...
    60. Asmat, S., & Mohd, Z. S. (2021). A viewpoint on sustainable practices of coles and woolworths during COVID-19. Academy of Marketing Studies Journal Volume 25, Special Issue 2, 2021, 25(2).
    61. Asmat, S., Mohd, Z. S., & Anuj, K. (2021). Empirical study: Influence of trade value offered by e-marketers on intention quotient of Mumbai based online shoppers to shop online. Journal of Contemporary Issues in Business and Government, 27(2). doi:DOI: 10.47750/cibg.2021.27.02.566 Go to original source...
    62. Ayedee, N., Kumar, A., & Shaikh, A. (2021). Role of emotional intelligence and strategic human resource management during COVID-19 pandemic. Academy of Strategic Management Journal, 20(special issue, 5).

    This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits use, distribution, and reproduction in any medium, provided the original publication is properly cited. No use, distribution or reproduction is permitted which does not comply with these terms.


    Return to the content