Acta Univ. Bohem. Merid. 2024, 27(2):1-30 | DOI: 10.32725/acta.2024.0062077

Two Decades of Content Marketing: A Systematic Review and Future Research Directions

Namrata Ladha1, Prateek Maheshwari2, Vivek Sharma1, Nisha Bano Siddiqui1
1 Devi Ahilya Vishwavidyalaya, Indore, Madhya Pradesh, India
2 Devi Ahilya Vishwavidyalaya, Indore, Madhya Pradesh, India

Even though it is easy to remember a time before content marketing, yet it has become difficult to imagine a digital world without it. However, the academic understanding of digital content marketing is extremely fragmented and diversified; exposing concerns to domain progression and managerial practice. The academic literature begins with the conceptualization of content marketing to content creation and distribution and blooms by establishing its nomological network. The domain has advanced exponentially but has not been systematically reviewed in recent times. Therefore, this study performs a systematic review of the domain covering 92 articles over past two decades by employing PRISMA and SPAR-4-SLR protocols. Content marketing is an emerging marketing tool with multi-dimensional literature; hence, the review brings a well-reasoned TCCM framework for identifying research gaps and advancing further research. Further to its academic contribution, the review provides practical implications for content marketing practitioners.

Keywords: Brand Content; Content Marketing; PRISMA; SLR; TCCM
JEL classification: M00, M21, M3, M59

Received: April 21, 2024; Revised: April 21, 2024; Accepted: November 28, 2024; Prepublished online: November 28, 2024; Published: November 29, 2024  Show citation

ACS AIP APA ASA Harvard Chicago Chicago Notes IEEE ISO690 MLA NLM Turabian Vancouver
Ladha, N., Maheshwari, P., Sharma, V., & Siddiqui, N.B. (2024). Two Decades of Content Marketing: A Systematic Review and Future Research Directions. Acta Universitatis Bohemiae Meridionalis27(2), 1-30. doi: 10.32725/acta.2024.006
Download citation

Attachments

Download file06_str._30_Namrata_Ladha_Manuscript_v1_aub_000679_src-0101.pdf

File size: 781.66 kB

References

  1. Abid, A., Harrigan, P., & Roy, S. K. (2020). Online relationship marketing through content creation and curation, Marketing Intelligence & Planning, 38(6), 699-712. DOI:10.1108/MIP-04-2019-0219 Go to original source...
  2. Alwash, M., Savarimuthu, B. T. R., & Parackal, M. (2021). Mining brand value propositions on Twitter: exploring the link between marketer-generated content and eWOM outcomes. Social Network Analysis and Mining, 11(1). DOI:10.1007/s13278-021-00790-8 Go to original source...
  3. American Marketing Association (2013). Definition of Marketing. https://www.ama.org/topics/content-marketing/ (accessed 26 March 2022).
  4. Antoniadis, I., Assimakopoulos, C., & Paltsoglou, S. (2021). Engagement and reactions of brand posts on brand fan pages in Facebook: an investigation of brand posts' characteristics. International Journal of Internet Marketing and Advertising, 15(4), 352-367. DOI:10.1504/IJIMA.2021.117529 Go to original source...
  5. Barretta, P. G., & Firat, A. F. (2022). Innovation from virtual brand community members may only be virtually effective. International Journal of Internet Marketing and Advertising, 16(1), 186-202. DOI:10.1504/IJIMA.2022.10045141 Go to original source...
  6. Basney, B. (2014). Brands as publishers: using content and paid media to fuel a brand transformation. Journal of Brand Strategy, 3(2), 101-110. Go to original source...
  7. Beard, F., Petrotta, B., & Dischner, L. (2021). A history of content marketing. Journal of Historical Research in Marketing, 13(2), 139-158. DOI:10.1108/JHRM-10-2020-0052 Go to original source...
  8. Bennett, R. (2017). Relevance of Fundraising Charities' Content-Marketing Objectives: Perceptions of Donors, Fundraisers, and Their Consultants. Journal of Nonprofit & Public Sector Marketing, 29, 39-63. DOI:10.1080/10495142.2017.1293584. Go to original source...
  9. Bloomstein, M. (2012). Content Strategy at Work. Waltham, MA: Elsevier. Go to original source...
  10. Bowden, J., & Mirzaei, A. (2021). Consumer engagement within retail communication channels: an examination of online brand communities and digital content marketing initiatives. European Journal of Marketing, 55(5), 1411-1439. DOI:10.1108/EJM-01-2018-0007 Go to original source...
  11. Bruhn, M., Schoenmueller, V., & Schäfer, D.B. (2012). Are social media replacing traditional media in terms of brand equity creation? Management Research Review, 35(9), 770-790. DOI:10.1108/01409171211255948 Go to original source...
  12. Bubphapant, J., & Brandao, A. (2024). Older consumer? Yes! Different motivations, but an effective online brand advocate! A content marketing typology framework. Qualitative Market Research, 27(1), 129-155. DOI:10.1108/QMR-02-2023-0026 Go to original source...
  13. Bubphapant, J., & Brandao, A. (2023). Content marketing research: A review and research agenda. International Journal of Consumer Studies, 48(1), e12984. Doi:10.1111/ijcs.12984 Go to original source...
  14. Campbell, K., Naidoo, J., & Campbell, S. (2020). Hard or Soft Sell? Understanding White Papers as Content Marketing. IEEE Transactions on Professional Communication, 63(1), 21-38. DOI:10.1109/TPC.2019.2961000. Go to original source...
  15. Castillo-Abdul, B., Bonilla-del-Río, M., & Barriopedro, E. (2021). Influence and Relationship between Branded Content and the Social Media Consumer Interactions of the Luxury Fashion Brand Manolo Blahnik. Publications, 9(1). DOI:10.3390/publications9010010. Go to original source...
  16. Chauhan, T., Sindhu, S., & Mor, R. S. (2024). Modelling the factors impacting customer engagement for branded content in healthcare. International Journal of Pharmaceutical and Healthcare Marketing, 18(1), 102-121. DOI:10.1108/IJPHM-03-2022-0030 Go to original source...
  17. Chen, X., Shen, X., Huang, X., & Li, Y. (2021). Research on Social Media Content Marketing: An Empirical Analysis Based on China's 10 Metropolis for Korean Brands. SAGE Open. DOI:10.1177/21582440211052951 Go to original source...
  18. Chinelato, F. B., Gonçalves Filho, C., & Randt, D. F. (2023). Why is sharing not enough for brands in video ads? A study about commercial video ads' value drivers. Spanish Journal of Marketing-ESIC, 27(3), 407-426. Go to original source...
  19. Choi, B., & Lee, I. (2017). Trust in open versus closed social media: The relative influence of user- and marketer-generated content in social network services on customer trust. Telematics and Informatics, 34(5), 550-559. DOI:10.1016/j.tele.2016.11.005 Go to original source...
  20. Content Marketing Institute (2013). 100 Content Examples. https://contentmarketinginstitute.com/wp-content/uploads/2013/05/Ultimate_eBook_mayrev.pdf (accessed 26 January 2023).
  21. Content Marketing Institute (2024). B2B Content Marketing Benchmarks, Budgets, and Trends: Outlook for 2024. https://contentmarketinginstitute.com/articles/b2b-content-marketing-trends-research/ (accessed on 16 February 2024).
  22. Content marketing institute & Marketingprof (2017). B2B content marketing 2017 Benchmarks, Budgets, and Trends-North America. https://contentmarketinginstitute.com/wp-content/uploads/2016/09/2017_B2B_Research_FINAL.pdf (accessed 26 January 2023).
  23. Content Marketing Institute, Marketingprof, & N24 (2022). B2B content marketing 2022 Benchmark, Budgets and Trends. Available at: https://contentmarketinginstitute.com/2021/10/b2b-power-content-marketing-research/ (accessed 26 January 2023).
  24. Cvijikj, I. P., & Michahelles, F. (2013). Understanding the user generated content and interactions on a Facebook brand page. International Journal of Social and Humanistic Computing, 2(1), 118-140. DOI: 10.1504/IJSHC.2013.053270 Go to original source...
  25. Desai, M. (2008). Writing an effective manuscript: Editor's perspective. Indian Journal of Pharmacology, 40(4), 135-136. DOI:10.4103/0253-7613.43157 Go to original source...
  26. Drossos, D., Coursaris, C., & Kagiouli, E. (2023). Social media marketing content strategy: A comprehensive framework and empirically supported guidelines for brand posts on Facebook pages. Journal of Consumer Behaviour. DOI:10.1002/cb.2269 Go to original source...
  27. Du Plessis, C. (2015). An exploratory analysis of essential elements of content marketing. ECSM 2015-Proceedings of the 2nd European Conference on Social Media, Academic Conferences Publisher International, 122-129.
  28. Du Plessis, C. (2022). A Scoping Review of the Effect of Content Marketing on Online Consumer Behavior. SAGE Open, 12(2). DOI:10.1177/21582440221093042 Go to original source...
  29. Fehrest, F., Sadry, B. N., & Pour, F. S. (2020). The Effect of User-Generated Contents on Travelers' Selection of Environmentally Friendly Guesthouses. Chen, J.S. (Ed.) Advances in Hospitality and Leisure, 16, 141-155. DOI:10.1108/S1745-354220200000016010 Go to original source...
  30. Filipovic, J., & Arslanagic-Kalajdzic, M. (2023). Mirroring digital content marketing framework: capturing providers' perspectives through stimuli assessment and behavioural engagement response. European Journal of Marketing, 57(9), 2173-2198. DOI:10.1108/EJM-03-2021-0158 Go to original source...
  31. Fox, A. K., Bacile, T. J., Nakhata, C., & Weible, A. (2018). Selfie-marketing: exploring narcissism and self-concept in visual user-generated content on social media. Journal of Consumer Marketing, 35(1) 11-21. DOI:10.1108/JCM-03-2016-1752 Go to original source...
  32. Gamage, T. C., & Ashill, N. J. (2023). Sponsored-influencer marketing: effects of the commercial orientation of influencer-created content on followers' willingness to search for information. Journal of Product & Brand Management, 32(2), 316-329. DOI:10.1108/JPBM-10-2021-3681 Go to original source...
  33. Garcia, B. B., Carreras, A. O., & Royo, E. R. (2012). User generated content in destination marketing organisations' websites. International Journal of Web Based Communities, 8(1), 103-119. DOI:10.1504/IJWBC.2012.044685 Go to original source...
  34. Geng, R., Wang, S., Chen, X., Song, D., & Yu, J. (2020). Content marketing in e-commerce platforms in the internet celebrity economy. Industrial Management & Data Systems, 120(3), 464-485. DOI:10.1108/IMDS-05-2019-0270 Go to original source...
  35. Giannopoulos, A., Livas, C., Simeli, I., & Achlada, C. (2022). Is destination image instagrammable? Visit intentions and value co-creation through social media content. International Journal of Technology Marketing, 16(4), 349-369. Go to original source...
  36. Goh, K.Y., Heng, C.S., & Lin, Z. (2013). Social media brand community and consumer behavior: Quantifying the relative impact of user-and marketer-generated content. Information systems research, 24(1), 88-107. DOI:10.1287/isre.1120.0469 Go to original source...
  37. He, A.-Z., Cai, Y., Cai, L., & Zhang, Y. (2021). Conversation, storytelling, or consumer interaction and participation? The impact of brand-owned social media content marketing on consumers' brand perceptions and attitudes. Journal of Research in Interactive Marketing, 15(3), 419-440. DOI:10.1108/JRIM-08-2019-0128 Go to original source...
  38. Hirschfelder, B., & Chigada, J. M. (2020). The importance of electronic word-of-mouth on consumer perception of content marketing. International Journal of Electronic Marketing and Retailing, 11(2), 184-198. DOI:10.1504/IJEMR.2020.106844 Go to original source...
  39. Ho, J., Pang, C., & Choy, C. (2020). Content marketing capability building: a conceptual framework. Journal of Research in Interactive Marketing, 14(1), 133-151. DOI:10.1108/JRIM-06-2018-0082 Go to original source...
  40. Hollebeek, L., & Macky, K. (2019). Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications. Journal of Interactive Marketing, 45, 27-41. DOI:10.1016/j.intmar.2018.07.003 Go to original source...
  41. Holliman, G., & Rowley, J. (2014). Business to business digital content marketing: Marketers' perceptions of best practice. Journal of Research in Interactive Marketing, 8(4), 269-293. DOI:10.1108/JRIM-02-2014-0013 Go to original source...
  42. Hubspot (2023). The Ultimate Guide to Content Distribution. https://blog.hubspot.com/marketing/content-distribution (accessed 26 January 2023)
  43. Huhmann, B. A. & Limbu, Y. B. (2016). Content and compliance of pharmaceutical social media marketing. Marketing Intelligence & Planning, 34(7), 977-999. DOI:10.1108/MIP-06-2015-0124 Go to original source...
  44. Human, G., Hirschfelder, B., & Nel, J. (2018). The effect of content marketing on sponsorship favorability. International Journal of Emerging Markets, 13(5), 1233-1250. DOI:10.1108/IJoEM-06-2017-0215 Go to original source...
  45. Huotari, L., Ulkuniemi, P., Saraniemi, S., & Malaska, M. (2015). Analysis of content creation in social media by B2B companies. Journal of Business & Industrial Marketing, 30(6), 761-770. DOI:10.1108/JBIM-05-2013-0118 Go to original source...
  46. Hutter, K., Hautz, J., Dennhardt, S., & Füller, J. (2013). The impact of user interactions in social media on brand awareness and purchase intention: the case of MINI on Facebook. Journal of Product & Brand Management, 22(5), 342-351. DOI: 10.1108/JPBM-05-2013-0299 Go to original source...
  47. Influence marketing hub (2023). A Content Marketers' Ultimate Guide to Content Distribution. https://influencermarketinghub.com/content-distribution/ (accessed 26 January 2023)
  48. Irimias, A., & Volo, S. (2018). A netnography of war heritage sites' online narratives: user-generated content and destination marketing organizations communication at comparison, International Journal of Culture. Tourism and Hospitality Research, 12(1), 159-172. DOI:10.1108/IJCTHR-07-2017-0079 Go to original source...
  49. Izogo, E. E., & Mpinganjira, M. (2021). Somewhat pushy but effective: the role of value-laden social media digital content marketing (VSM-DCM) for search and experience products. Journal of Research in Interactive Marketing. DOI:10.1108/JRIM-05-2021-0146 Go to original source...
  50. Jefferson, S., & Tanton, S. (2013). Valuable content marketing: How to make quality content the key to your business success. London, UK: Kogan page publishers.
  51. Kaur, B., & Sharma, R.R. (2022). Measuring the impact of creative viral advertising content on hierarchy-of-effects: an application of structural equation modelling. International Journal of Internet Marketing and Advertising, 17(3), 353-369. DOI: 10.1504/IJIMA.2022.126718 Go to original source...
  52. Kishor, J. (2022). Digital marketing modelling: A sustainable competitive advantage for SMEs. World Review of Entrepreneurship, Management and Sustainable Development, 18(4), 404-428. DOI:10.1504/WREMSD.2022.123764 Go to original source...
  53. KO marketing (2022). State of B2B Digital Marketing. https://www.wpromote.com/report/2022-b2b-trends (accessed 26 January 2023)
  54. Koob, C. (2021). Determinants of content marketing effectiveness: Conceptual framework and empirical findings from a managerial perspective. PLOS ONE, 16(4). DOI:10.1371/journal.pone.0249457 Go to original source...
  55. Kotler, P. T., Armstrong, G., & Agnihotri, P. (2018). Principles of Marketing, 17th Ed. Harlow: Pearson Higher Ed.
  56. Kumar, H., Singh, M. K., & Gupta, M. P. (2018). Socio-influences of user generated content in emerging markets. Marketing Intelligence & Planning, 36(7), 737-749. DOI:10.1108/MIP-12-2017-0347 Go to original source...
  57. Kumar, M., Verma, M., & Ray, B. (2023). Unlocking the Power of Engagement: A Comprehensive Review and Future Research Roadmap. Acta Universitatis Bohemiae Meridionales, 26(3). DOI:10.32725/acta.2023.015 Go to original source...
  58. Kusumasondjaja, S. (2018). The roles of message appeals and orientation on social media brand communication effectiveness: An evidence from Indonesia. Asia Pacific Journal of Marketing and Logistics, 30(4), 1135-1158. DOI:10.1108/APJML-10-2017-0267 Go to original source...
  59. Kwon, J. H., Jung, S. H., Choi, H. J., & Kim, J. (2021). Antecedent factors that affect restaurant brand trust and brand loyalty: focusing on US and Korean consumers. Journal of Product & Brand Management, 30(7), 990-1015. DOI:10.1108/JPBM-02-2020-2763 Go to original source...
  60. LaPlaca, P., Lindgreen, A., & Vanhamme, J. (2017). How to write really good articles for premier academic journals. Industrial Marketing Management, 68, 202-209. DOI:10.1016/j.indmarman.2017.11.014 Go to original source...
  61. Lee, M., Lee, J., & Quilliam, E. (2019). Motivations for sharing marketer-generated content on social media: a comparison between American and Korean college students. Journal of Consumer Marketing, 36(1), 206-217. DOI:10.1108/JCM-07-2016-1875 Go to original source...
  62. Lieb, R. (2012). Content Marketing: Think Like a Publisher -How to Use Content to Market Online and in Social Media. Seattle: Que Publishing.
  63. Lou, C., & Xie, Q. (2020). Something social, something entertaining? How digital content marketing augments consumer experience and brand loyalty. International Journal of Advertising, 40(3), 376-402. DOI:10.1080/02650487.2020.1788311 Go to original source...
  64. Lou, C., Xie, Q., Feng, Y., & Kim, W. (2019). Does non-hard-sell content really work? Leveraging the value of branded content marketing in brand building. Journal of Product & Brand Management, 28(7), 773-786. DOI:10.1108/JPBM-07-2018-1948 Go to original source...
  65. Maintz, J., & Zaumseil, F. (2019). Tracking content marketing performance using web analytics: tools, metrics, and data privacy implications. International Journal of Internet Marketing and Advertising, 13(2), 170-182. DOI: 10.1504/IJIMA.2019.099500 Go to original source...
  66. Malthouse E. C., Calder B. J., Kim S. J., & Vandenbosch M. (2016). Evidence that user-generated content that produces engagement increases purchase behaviours. Journal of Marketing Management, 32(5), 427-444. DOI: 10.1080/0267257X.2016.1148066 Go to original source...
  67. Mansour, D., & Barandas, H. (2017). High-tech entrepreneurial content marketing for business model innovation: A conceptual framework. Journal of Research in Interactive Marketing, 11(3), 296-311. DOI:10.1108/JRIM-03-2016-0022 Go to original source...
  68. Mathew, V., & Soliman, M. (2021). Does digital content marketing affect tourism consumer behavior? An extension of technology acceptance model. Journal of Consumer Behaviour, 20(1), 61-75. DOI: 10.1002/cb.1854 Go to original source...
  69. Meire, M., Hewett, K., Ballings, M., Kumar, V., & Poel, D. (2019). The Role of Marketer-Generated Content in Customer Engagement Marketing. Journal of marketing, 83(6), 21-42. DOI:10.1177%2F0022242919873903 Go to original source...
  70. Miliopoulou, G. Z. (2019). Revisiting product classification to examine content marketing practices. Journal of Research in Interactive Marketing, 13(4), 492-508. DOI:10.1108/JRIM-07-2018-0084 Go to original source...
  71. Muller, J., & Christandl, F. (2019). Content is king-But who is the king of kings? The effect of content marketing, sponsored content & user-generated content on brand responses. Computers in Human Behavior, 96, 46-55. DOI: 10.1016/j.chb.2019.02.006 Go to original source...
  72. Nisar, T. M., & Prabhakar, G. (2018). Trains and Twitter: Firm generated content, consumer relationship management and message framing. Transportation Research Part A: Policy and Practice, 113, 318-334. DOI:10.1016/j.tra.2018.04.026 Go to original source...
  73. Noguti, V. (2022). Consumption of marketer-generated content: consumers as curators of marketing messages that they consume on social media. European Journal of Marketing, 56(12), 3545-3567. DOI:10.1108/EJM-09-2020-0695 Go to original source...
  74. NYT Licensing (2024). 25 Impressive Content Marketing Statistics to Be Aware of in 2024. https://nytlicensing.com/latest/trends/impressive-content-marketing-statistics/ (Accessed on 16 February 2024)
  75. Odden, L. (2012). Optimize: How to attract and engage more customers by integrating SEO, social media, and content marketing. New Jersey: John Wiley & Sons.
  76. Oh, J., Bellur, S., & Sundar, S.S. (2015). Clicking, assessing, immensing and sharing: An empirical model of user engagement with interactive media. Communication Research, 45(5). DOI:10.1177%2F0093650215600493 Go to original source...
  77. Oliveira, C., Garcia, A.C.B., & Diirr, B. (2022). Why shop on social media? A systematic review. International Journal of Internet Marketing and Advertising, 16(4), 344-368. DOI:10.1504/IJIMA.2022.123162 Go to original source...
  78. Page M. J., McKenzie J. E., Bossuyt P. M., & Boutron I. et al. (2021). The PRISMA 2020 statement: an updated guideline for reporting systematic reviews, BMJ.
  79. Paul, J., & Barari, M. (2022). Meta-analysis and traditional systematic literature reviews-What, why, when, where, and how? Psychology & Marketing, 39, 1099-1115 DOI:10.1002/mar.21657 Go to original source...
  80. Paul, J., Lim, W.M., O'Cass, A., Hao, A.W., & Bresciani, S. (2021). Scientific procedures and rationales for systematic literature reviews (SPAR-4-SLR). International Journal of Consumer Studies, 45(4), 1-16. DOI:10.1111/ijcs.12695 Go to original source...
  81. Pink, C., Wilkie, D., & Graves, C. (2023). The impact of brand perceptions on the post-to-purchase journey: a family branding perspective. Journal of Product & Brand Management, 32(5), 737-751. DOI:10.1108/JPBM-11-2021-3752 Go to original source...
  82. Pitt, C. S., Plangger, K. A. Botha, E. Kietzmann, J., & Pitt, L. (2019). How employees engage with B2B brands on social media: word choice and verbal tone. Industrial Marketing Management, 81, 130-137. DOI:10.1016/j.indmarman.2017.09.012 Go to original source...
  83. Poulis, A., Rizomyliotis, I., & Konstantoulaki, K. (2019). Do firms still need to be social? Firm generated content in social media. Information Technology & People, 32(2), 387-404. DOI:10.1108/ITP-03-2018-0134 Go to original source...
  84. Pulizzi, J. (2012). The rise of storytelling as the new marketing. Publishing Research Quarterly, 28(2), 116-123. DOI:10.1007/s12109-012-9264-5 Go to original source...
  85. Pulizzi, J., & Handley, A. (2014). B2B content marketing- 2015 benchmarks, budgets and trends - North America. http://contentmarketinginstitute.com/wp-content/uploads/2014/ (accessed 26 January 2023)
  86. Rowley, J. (2008). Understanding digital content marketing. Journal of Marketing Management, 24(5), 517-540. DOI:10.1362/026725708X325977 Go to original source...
  87. Sabermajidi, N., Valaei, N., Balaji, M. S., & Goh, S.K. (2020). Measuring brand-related content in social media: a socialization theory perspective. Information Technology & People, 33(4), 1281-1302. DOI:10.1108/ITP-10-2018-0497 Go to original source...
  88. Sandesh, S.P., S., S., & Paul, J. (2023). Key account management in B2B marketing: A systematic literature review and research agenda. Journal of Business Research, 156. DOI:10.1016/j.jbusres.2022.113541 Go to original source...
  89. Schamari, J., & Schaefers, T. (2015). Leaving the Home Turf: How Brands Can Use Webcare on consumer generated platform to Increase Positive Consumer Engagement. Journal of Interactive Marketing, 30, 20-33. DOI:10.1016/j.intmar.2014.12.001 Go to original source...
  90. Scholz, M., Schnurbus, J., Haupt, H., Dorner, V., Landherr, A., & Probst, F. (2018). Dynamic effects of user- and marketer-generated content on consumer purchase behavior: Modeling the hierarchical structure of social media websites. Decision Support Systems, 113, 43-55. DOI:10.1016/j.dss.2018.07.001 Go to original source...
  91. Seyyedamiri, N., & Tajrobehkar, L. (2019). Social content marketing, social media and product development process effectiveness in high-tech companies. International Journal of Emerging Markets, 16(1), 75-91. DOI:10.1108/IJOEM-06-2018-0323 Go to original source...
  92. Singh, H., & Chakrabarti, S. (2021). Defining the relationship between consumers and retailers through user-generated content: insights from the research literature. International Journal of Retail & Distribution Management, 49(1), 41-60. https://doi.org/10.1108/IJRDM-03-2020-0080 Go to original source...
  93. Sluis, S. (2014). Social Media Lead Content Marketing. CRM Magazine, 18(1).
  94. Smith, A. N., Fischer, E., & Yongjian, C. (2012). How does brand-related user-generated content differ across YouTube, Facebook, and Twitter? Journal of Interactive Marketing, 26(2), 102-113. Go to original source...
  95. Snyder, H. (2019). Literature review as a research methodology: An overview and guidelines. Journal of Business Research, 104, 333-339. DOI:10.1016/j.jbusres.2019.07.039 Go to original source...
  96. Song, S., Park, S., & Park, K. (2021). Thematic analysis of destination images for social media engagement marketing. Industrial Management & Data Systems, 121(6), 1375-1397. DOI:10.1108/IMDS-12-2019-0667 Go to original source...
  97. Statista (2023). Social media platforms used by marketers worldwide https://www.statista.com/statistics/259379/social-media-platforms-used-by-marketers-worldwide/ (accessed 26 January 2023)
  98. Taiminen, K., & Ranaweera, C. (2019). Fostering brand engagement and value-laden trusted B2B relationships through digital content marketing: The role of brand's helpfulness. European Journal of Marketing, 53(9), 1759-1781. DOI:10.1108/EJM-10-2017-0794 Go to original source...
  99. Tan, S., & Chen, W. (2022). How marketer-generated content characteristics affect consumer engagement? Empirical evidence from China's WeChat food marketing. British Food Journal, 124(1), 255-274. DOI:10.1108/BFJ-12-2020-1169 Go to original source...
  100. Tao, D., Fang, W., Luo, B., & Wan, L. (2022). Which Marketer-generated-content is more effective? An experimental study in the context of a peer-to-peer accommodation platform. International Journal of Hospitality Management, 100. DOI:10.1016/j.ijhm.2021.103089 Go to original source...
  101. Terho, H., Mero, J., Siutla, L., & Jaakkola, E. (2022). Digital content marketing in business markets: Activities, consequences, and contingencies along the customer journey. Industrial Marketing Management, 105, 294-310. DOI:10.1016/j.indmarman.2022.06.006 Go to original source...
  102. Tint (2023). State of social & user generated content. https://www.tintup.com/state-of-social-user-generated-content (accessed 26 January 2023)
  103. Torabi, M., & Belanger, C.H. (2022). Influence of social media and online reviews on university students' purchasing decisions. International Journal of Internet Marketing and Advertising, 16(1), 98-119. DOI: 10.1504/IJIMA.2022.120968 Go to original source...
  104. Tsiakali, K. (2018). User-generated-content versus marketing-generated-content: Personality and content influence on traveler's behavior. Journal of Hospitality Marketing & Management, 27(8), 946-972. DOI:10.1080/19368623.2018.1477643 Go to original source...
  105. Vinuales, G., & Sheinin, D.A. (2020). Comparing blogs with print ads for corporate branding. The role of source credibility. International Journal of Internet Marketing and Advertising, 14(2), 168-183. DOI:10.1504/IJIMA.2020.107660 Go to original source...
  106. Wall, A., & Spinuzzi, C. (2018). The art of selling-without-selling: Understanding the genre ecologies of content marketing. Technical Communication Quarterly, 27(2), 137-160. DOI:10.1080/10572252.2018.1425483 Go to original source...
  107. Wang, W. L., Malthouse, E. C., Calder, B., & Uzunoglu, E. (2019). B2B Content Marketing for professional services: in-person versus digital contacts. Industrial Marketing Management, 81, 160-168. doi:10.1016/j.indmarman.2017.11.006. Go to original source...
  108. Waqas, M., Hamzah, Z. L., & Salleh, N. A. M. (2020). A typology of customer experience with social media branded content: a netnographic study. International Journal of Internet Marketing and Advertising, 14(2), 184-213. DOI:10.1504/IJIMA.2020.107661 Go to original source...
  109. Wei, L. H., Huat, O. C., & Thurasamy, R. (2023). The impact of social media communication on consumer-based brand equity and purchasing intent in a pandemic. International Marketing Review, 40(5), 1213-1244. DOI:10.1108/IMR-12-2021-0353 Go to original source...
  110. Weiger, W. H., Wetzel, H. A., & Hammerschmidt, M. (2019). Who's pulling the strings? The motivational paths from marketer actions to user engagement in social media. European Journal of Marketing, 53(9), 1808-1832. DOI:10.1108/EJM-10-2017-0777 Go to original source...
  111. Weiger, W. H., Wetzel, H. A., & Hammerschmidt, M. (2017). Leveraging marketer-generated appeals in online brand communities: An individual user-level analysis. Journal of Service Management, 28(1), 133-156. DOI:10.1108/JOSM-11-2015-0378 Go to original source...
  112. Yaghtin, S., Safarzadeh, H., & Zand, M.K. (2020). Planning a goal-oriented B2B content marketing strategy. Marketing Intelligence & Planning, 38(7), 1007-1020. DOI:10.1108/MIP-11-2019-0559 Go to original source...
  113. Yang, M., Ren, Y., & Adomavicius, G. (2019). Understanding user-generated content and customer engagement on Facebook business pages. Information Systems Research, 30(3), 839-855. DOI: https://doi.org/10.1287/isre.2019.0834 Go to original source...
  114. Yu, B. (2022). How consumer opinions are affected by marketers: an empirical examination by deep learning approach. Journal of Research in Interactive Marketing, 16(4), 601-614. DOI:10.1108/JRIM-04-2021-0106 Go to original source...
  115. Zhang, C. B., & Li, Y. (2019). How social media usage influences B2B customer loyalty: roles of trust and purchase risk. Journal of Business & Industrial Marketing, 34(7), 1420-1433, doi:10.1108/JBIM-07-201 Go to original source...

This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits use, distribution, and reproduction in any medium, provided the original publication is properly cited. No use, distribution or reproduction is permitted which does not comply with these terms.