Acta Univ. Bohem. Merid. 2025, 28(1):1-13 | DOI: 10.32725/acta.2025.001483

Measuring Job Satisfaction of Government Employees and the Impact of Digital Transformation in the Public Sector

Vasiliki Tzavella¹, Athanasia Konstantinopoulou¹, Athina Lazakidou¹

¹ University of the Peloponnese, Digital Health Applications and Health Economics Analytics Laboratory, Tripoli, Greece

Job satisfaction among government employees has always been a critical area of research, and its importance has only grown in the face of rapid digital transformation within the public sector. As governments increasingly embrace digital tools and technologies, understanding how these changes affect employee satisfaction is crucial for ensuring effective and efficient public service delivery. This study aims to explore the relationship between digital transformation in the public sector and job satisfaction among public administration employees. The research specifically focuses on local government workers in the Peloponnese region, a geographically diverse area characterized by both urban and rural challenges. The research employs a quantitative methodology, utilizing a structured questionnaire based on a comprehensive literature review. The survey is designed around key factors that influence job satisfaction in the context of digital modernization: Human Resources Management, Training and Development, Administrative Procedures, and Digital Skills. Simple random sampling was used to select respondents, ensuring a representative sample of government employees within the Peloponnese Region. One of the primary objectives of this research is to evaluate how employees perceive the region’s efforts to modernize its public administration through digital tools and technologies. This includes assessing their satisfaction with the training programs offered to improve their digital skills, as well as the overall effectiveness of the new digital systems in enhancing work productivity and efficiency. This study also examines whether the conditions in the Peloponnese are conducive to the successful implementation of digital tools aimed at improving government services. This involves evaluating employee perceptions of whether the infrastructure, resources, and organizational support are sufficient to ensure successful digital transformation in public administration. Through a detailed analysis of survey responses, this research will provide insights into the correlations between digital transformation initiatives and various aspects of employee satisfaction. The findings will help identify the key factors that drive satisfaction among government employees and inform future strategies for improving public sector management in the digital age. Finally, the study proposes recommendations for further research to deepen our understanding of the impact of digital transformation on employee well-being and public sector performance.

Keywords: Digital Transformation, e-Government, Digital Skills, Human Resources

JEL classification: H83, J24, L86, M53, O33

Received: January 21, 2025; Revised: April 29, 2025; Accepted: June 24, 2025; Prepublished online: June 25, 2025; Published: June 27, 2025  Show citation